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SlotJoint - Not allowing me to withdrawal winnings

Ruling

Resolved - Both the submitting complainant and SlotJoint Casino have informed us that this issue has been resolved and the player has received their funds.

Read our SlotJoint Casino Review.

Player's Complaint

Every document that I have uploaded has met their standards and their criteria not only are they not approving them not even getting noticed if they've been viewed it's taking them over 2 months to approve a bank statement and now that they have approved my bank statement after 238 email messages, they tell me that my license that I uploaded over a month and a half ago is expired which it is it expired on my birthday the 27th of December I uploaded the document the first week of November I once everything else was approved and I was to get my winnings, they deny me because my license expired in the meantime I've emailed several times, has mentioned above there's over 238 emails back and forth trying to sort this out and get to talk or get a contact for a supervisor to get that sorted out and not once would I ever get a message saying that I have a contact I would get a message saying the verification team will respond and I get an automatic reply every time and it's been like this for two over two months the winnings aren't much and it's not the fact of how much they are it's the fact of this is b*******

Read the casino review

4 Responses

ThePOGG
January 9, 2021

Hi azazal - welcome to ThePOGG.com!

I'll contact the operator to see what we can find out for you. In the meantime please start the process of renewing your license as this will almost certainly be required to conclude your payout.

Thanks,

ThePOGG

ThePOGG
January 17, 2021

Hi azazal,

The operator informs us your payment has been processed. We would appreciate it if you could let us know when you receive your funds.

Thanks,

ThePOGG

ThePOGG
January 24, 2021

Hi azazal,

Have you received your payment?

Thanks,

ThePOGG

ThePOGG
January 31, 2021

Hi azazal,

If we haven't heard from you by Friday the 12th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

azazal consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • SlotJoint
  • Curacao eGaming
  • NORTHERN ENTERTAINMENT N.V.

January 9, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.