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Found for the Casino - This player has violated the maximum allowed bet term and shared an IP address with another account. There's nothing we can do to help.
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On the 24th of November I won 1600Euro and made a withdrawal. Slotjoint doesnt want to pay me because they say I have violated the rules with a paysafe card of 2 euro and i have another account on my IP address but this is not true.I deposited it with a paysafe card of 25 euro and won an amount of 1000euro something,I was playing on a 2 eurobet.I immediately put 900 euro in the withdrawl and played along and won again and again making constantly withdrawls. I've made a printscreen of this as proof.In the end I've canceled all the withdrawls and put them together and made a withdrawl of 1600 euro.The day after I wanted to deposit 25 euro to play and saw that I could not deposit and in the end my whole account was closed. I contacted support and heard all of excuses like the manager isn't in and maybe there were technical problems etc, I would hear from them.....never happened. All of the sudden my account was opened again and my withdrawl was gone, they told me that it was send to finance and in progress, so I was glad. Next day I received an email that I won't receive my winning as I have 2 accounts on the same IP address and that I violated the rules because I had made a deposit with a 2 euro paysafecard and the max bet to play is 2 euro. This is not true, I don't have 2 accounts on the same IP address, than they should tell me the name etc.. I did not deposit with a paysafecard of 2 euro (doesn't exsist) but it was 25 euro. I won the 1000 euro on a bet of 2 euro which was allowed and it is true that I also made some bets on 5 euro but I only won 40 euro and lost it back again. I didn't know that I could not play on higher lines with a paysafecard because I don't alway's understand the T
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Hi Diana123 - welcome to ThePOGG.com!
Unfortunately there's nothing we could do to help you with this issue. You posted the following in another complaint thread:
SlotJoint - alongside almost every other online casino - carry the following term:
If your sister has been playing from your IP address then you've violated the above in two ways - you've shared an IP address and you've got more than one account across your family.
Alongside this, if you've deposited via PaySafeCard, received a bonus and you've bet more than €2 on a single round of play you have violated the following term:
That's three separate terms violations, not to mention that your largest best would in fact be above the maximum allowed for ANY deposit method.
When you sign up to a casino or accept a bonus you are agreeing to abide by the terms and conditions associated with that operator/bonus. It is YOUR responsibility to ensure you understand these before you play.
Sorry we can't be of more help,
ThePOGG