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SlotJoint - Withdrawal dispute

Ruling

Found for the Casino - This player has violated the maximum allowed bet term and shared an IP address with another account. There's nothing we can do to help.

Read our SlotJoint Casino Review.

Player's Complaint

On the 24th of November I won 1600Euro and made a withdrawal. Slotjoint doesnt want to pay me because they say I have violated the rules with a paysafe card of 2 euro and i have another account on my IP address but this is not true.I deposited it with a paysafe card of 25 euro and won an amount of 1000euro something,I was playing on a 2 eurobet.I immediately put 900 euro in the withdrawl and played along and won again and again making constantly withdrawls. I've made a printscreen of this as proof.In the end I've canceled all the withdrawls and put them together and made a withdrawl of 1600 euro.The day after I wanted to deposit 25 euro to play and saw that I could not deposit and in the end my whole account was closed. I contacted support and heard all of excuses like the manager isn't in and maybe there were technical problems etc, I would hear from them.....never happened. All of the sudden my account was opened again and my withdrawl was gone, they told me that it was send to finance and in progress, so I was glad. Next day I received an email that I won't receive my winning as I have 2 accounts on the same IP address and that I violated the rules because I had made a deposit with a 2 euro paysafecard and the max bet to play is 2 euro. This is not true, I don't have 2 accounts on the same IP address, than they should tell me the name etc.. I did not deposit with a paysafecard of 2 euro (doesn't exsist) but it was 25 euro. I won the 1000 euro on a bet of 2 euro which was allowed and it is true that I also made some bets on 5 euro but I only won 40 euro and lost it back again. I didn't know that I could not play on higher lines with a paysafecard because I don't alway's understand the T

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1 Responses

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ThePOGG
December 1, 2017

Hi Diana123 - welcome to ThePOGG.com!

Unfortunately there's nothing we could do to help you with this issue. You posted the following in another complaint thread:

"Slotjoint is not a nice casino to play. They also did not paid out my winnings of 1600 euro because i played wit a bonus (ehich i did not asked for)and now they also say i have a second account. This is also not true my sister came to my house and she played on her own slotjoint account because her internet was slow. Good advise: dont play on any online casino they only want your money but when you winn you will never get your money. They will fi d several reasons just for not paying your money."

SlotJoint - alongside almost every other online casino - carry the following term:

"2.3 Only one Player Account is permitted per person, house, building, mailing address, phone number, IP address, family, Device or Shared Environment. If more than one Player Account is created per person, house, building, mailing address, phone number, IP address, family, Device or Shared Environment then We will close all related Player Accounts and not pay out any winnings or refund any deposits. Family includes, but is not limited to, parents, partners, spouse, children, siblings and close relatives."

If your sister has been playing from your IP address then you've violated the above in two ways - you've shared an IP address and you've got more than one account across your family.

Alongside this, if you've deposited via PaySafeCard, received a bonus and you've bet more than €2 on a single round of play you have violated the following term:

"The max bet rule applies to both your cash funds and bonus funds that are both locked until the wagering requirements are met. The max bet when wagering requirements are in place from a deposit made from Ecopayz, Neteller, Bitcoin, Paysafecard or Skrill is 2.00 €/USD/GBP/AUD/CAD/NZD, 20 ZAR. For all other deposit methods the max bet is 4.00 €/USD/GBP/AUD/CAD/NZD, 40 ZAR. Any wager over this amount will result in the forfeiture of all funds in your account and any winnings. The maximum bet per game round limit includes additional gamble features. For example, if a Player bets $4 per spin playing 300 Shields then bets another $4 on the gamble feature then this Player has violated this max bet rule and the Players funds and winnings will be forfeited."

That's three separate terms violations, not to mention that your largest best would in fact be above the maximum allowed for ANY deposit method.

When you sign up to a casino or accept a bonus you are agreeing to abide by the terms and conditions associated with that operator/bonus. It is YOUR responsibility to ensure you understand these before you play.

Sorry we can't be of more help,

ThePOGG

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Diana123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 1, 2017

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