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SlotJoint - Withdrawal of € 2,300 won canceled

Ruling

Found for the Casino - This player violated the maximum allowed bet term associated with the bonus they claimed. As such there is nothing we can do to help them.

Read our SlotJoint Casino Review.

Player's Complaint

Hello everyone,

day 7/1/2019 I made a deposit of € 20 on slotjoint receiving the bonus. I started playing and exerted the requisites to resume the sums won. I played again winning a total of € 2,300.Unfortunately, my withdrawal was cancelled because they say I exceeded the limits of bet.Io I only did 5 bets higher than the limit because I thought it was the minimum, as soon as I realized I immediately put the bet to a minimum and I met the requirements playing from € 0.80 and still less than € 2.

If you look at my chronology you can see that it's about bet errors and not about abusive game mode. I've seen that there have been similar cases in the past and you've solved it. Can you help me? Thanks.

[EDIT]

Read the casino review

3 Responses

User icon
ThePOGG
January 21, 2019

Hi cristianc17 - welcome to ThePOGG.com!

We may be able to help, but only if all the violating bets lost (i.e. returned zero). Otherwise the bets returned winnings that contaminate the balance and the next bet.

Thanks,

ThePOGG

User icon
cristianc17
January 21, 2019

Good morning,

I made over 3500 bet of which violated 5. on 5 violated bets only 2 winnings were returned, the first win of € 3 on a bet of € 10 and the second € 7.50 on a bet of € 7.50. From the violated bet, only these two lower winnings were recorded and in my opinion they did not absolutely influence the bonus requirements, actually making those high bet by mistake I risked not being able to meet the requirements losing the whole amount. .Thank you

User icon
ThePOGG
January 23, 2019

Hi cristianc17,

Unfortunately if the violating bets returned funds, those funds are then illegal and the next bet is then compromised of void funds.

While I do understand your frustration all I can recommend is you keep an eye on this term in future and ensure that you do not break it.

Sorry we could not be of more help!

ThePOGG

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Agreement

cristianc17 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • SlotJoint
  • Curacao eGaming
  • NORTHERN ENTERTAINMENT N.V.

January 21, 2019

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