SlotJoint - Withdrawal of € 2,300 won canceled
Ruling
Found for the Casino - This player violated the maximum allowed bet term associated with the bonus they claimed. As such there is nothing we can do to help them.
Read our SlotJoint Casino Review.
Player's Complaint
Hello everyone,
day 7/1/2019 I made a deposit of € 20 on slotjoint receiving the bonus. I started playing and exerted the requisites to resume the sums won. I played again winning a total of € 2,300.Unfortunately, my withdrawal was cancelled because they say I exceeded the limits of bet.Io I only did 5 bets higher than the limit because I thought it was the minimum, as soon as I realized I immediately put the bet to a minimum and I met the requirements playing from € 0.80 and still less than € 2.
If you look at my chronology you can see that it's about bet errors and not about abusive game mode. I've seen that there have been similar cases in the past and you've solved it. Can you help me? Thanks.
[EDIT]
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Hi cristianc17 - welcome to ThePOGG.com!
We may be able to help, but only if all the violating bets lost (i.e. returned zero). Otherwise the bets returned winnings that contaminate the balance and the next bet.
Thanks,
ThePOGG