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Found for the Casino - This player violated the maximum allowed bet term associated with the bonus they claimed. As such there is nothing we can do to help them.
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Hello everyone,
day 7/1/2019 I made a deposit of € 20 on slotjoint receiving the bonus. I started playing and exerted the requisites to resume the sums won. I played again winning a total of € 2,300.Unfortunately, my withdrawal was cancelled because they say I exceeded the limits of bet.Io I only did 5 bets higher than the limit because I thought it was the minimum, as soon as I realized I immediately put the bet to a minimum and I met the requirements playing from € 0.80 and still less than € 2.
If you look at my chronology you can see that it's about bet errors and not about abusive game mode. I've seen that there have been similar cases in the past and you've solved it. Can you help me? Thanks.
[EDIT]
Good morning,
I made over 3500 bet of which violated 5. on 5 violated bets only 2 winnings were returned, the first win of € 3 on a bet of € 10 and the second € 7.50 on a bet of € 7.50. From the violated bet, only these two lower winnings were recorded and in my opinion they did not absolutely influence the bonus requirements, actually making those high bet by mistake I risked not being able to meet the requirements losing the whole amount. .Thank you
Hi cristianc17,
Unfortunately if the violating bets returned funds, those funds are then illegal and the next bet is then compromised of void funds.
While I do understand your frustration all I can recommend is you keep an eye on this term in future and ensure that you do not break it.
Sorry we could not be of more help!
ThePOGG
cristianc17 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 17, 2019
The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
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Hi cristianc17 - welcome to ThePOGG.com!
We may be able to help, but only if all the violating bets lost (i.e. returned zero). Otherwise the bets returned winnings that contaminate the balance and the next bet.
Thanks,
ThePOGG