SlotOBank – bonus confusion
Resolved - After some initial confusion regarding which casino was being discussed, SlotOBank were contacted and have returned the erroneously confiscated material.
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I registered too slotobank and got a bonus and wagering of 35000sek.
During my playtime in the casino I checked my wagering often. Even so much that the agent said to me to stop
asking so much. Last time I asked I only had 279sek left do wager and said I was sorry for asking so many times. I was really careful and and made the wagering. And when I made a withdrawal of 4600sek they said after a week that I cancelled the bonus.
I said to them to look through the chat and they confirmed all that I said above. And I asked them why I would cancel my bonus when I already was done. They didn't care and said they have 'evidence of me cancelling the bonus.
I was gutted. How can I trust a casino when they just can make this up? Its ridiculous that I would cancel a bonus when I'm done with wagering.
What can i do? Is there something u can do or the game commission can do?
Well as these are complimentary spins I do not have access to such infomation also, that is why each time I need to contact technical department who can check it for you
15:18:39 - [SlotOBank Rep] SEK 279.00 is left to wager
15:18:45 - #564116052 ok thank u
15:18:50 - #564116052 i wont ask again then
15:19:03 - [SlotOBank Rep] As you wish
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