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Slots Inferno - Not Receiving Payments

Ruling

Resolved - After a payment delay, Slots Inferno has transferred both withdrawals to this player.

Read our Slots Inferno Casino Review.

Player's Complaint

I am writing to you on my husbands behalf... We have both tried getting answers regarding two different withdrawals and we have both gotten some very weak, and "standard answers".

On Sept 25th he requested a BankWire Withdrawal in the amt of $900.95. It was approved on Sept 30th. Since then, we have contacted them numerous times and have gotten nothing but excuses. Here is what we have been told; The bank put a hold on our account, but don't worry you will get paid? We have had a lot of winners, the bank will send? We are waiting for an update? and the excuses go on!

On Oct 4th he requested another Bank Wire Withdrawal in the amt of $600.00. It took them only 9 days to decide they needed updated copies of two of the cc's and the only way we found that out was my husband had been on with the representative asking about the other withdrawal... As soon as it was emailed, he was on with them to make sure they received it, and that it was legible, they said it was.. It is to date still showing as Payout Requested, and he has been told it has to be approved by management.. That's fine, but do they only work once a week?? They have had ample time to approve it or whatever they have to do.. Technically, it should be already at bank to be wired, according to their own timeline!!

He has heard nothing since, and nothing in the bank account to date. They are by far, pretty bad at paying out.

And just to note, have recently been fortunate enough to win at Intertops Casino, did withdrawal on 10/9 and received a check on 10/15... Slots Capital, did withdrawal on 10/14 and received a check on 10/27 !!! That's what I call excellent service, I never have to worry about whether I will receive funds...

We would appreciate anything you can find out..

My husbands sign on is: [EDIT]

Respectfully,

[EDIT]

Read the casino review

6 Responses

ThePOGG
October 31, 2014

Hi Rita Spear - welcome back.

I'll try to contact Slots Inferno and see what I can find out.

I do feel that it should be pointed out that this is your second complaint against a casino that we list as 'Blacklisted'. We have extensive details of why players should avoid these outfits detailed in our casino reviews and I'd strongly recommend that you read our reviews before selecting a casino to play with in future.

I'll let you know if I get any useful information.

ThePOGG

Rita Spear
November 5, 2014

Wanted to update you. Finally received the $825 in account yesterday. Have sent 4 emails to [EDIT] he is supposedly the VIP Mgr and the person who approves the withdrawals. Have gotten no response from him at all...

Rita Spear
November 6, 2014

Another Update - just received email this a.m. saying the $600 withdrawal has been processed... Now we'll just wait and see... I'll keep you posted...

ThePOGG
November 6, 2014

Hi Rita Spear,

Thanks for the update - I have actual managed to establish contact with a new rep at the Real Vegas group who has informed me that your withdrawal is being processed. Please let me know when you receive it.

Thanks,

ThePOGG

ThePOGG
November 19, 2014

Hi Rita Spear,

I just wanted to check in and find out if you have received your payment yet?

Thanks,

ThePOGG

ThePOGG
November 21, 2014

Hi Rita Spear,

Thank you for confirming that both the first and the second instalments have arrived with you. I'm really glad to hear you've received your funds.

All the best,

ThePOGG

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Agreement

Rita Spear consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 31, 2014

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.