Slots Jungle - they lied
hisslv4ever was ultimately paid their winnings after a discussion with Slots Jungle where they agreed that while there had been a breach of terms and conditions, the breach had occurred on previous bonuses, not on the bonus that generated the winnings.
You can read more about Slots Jungle in our Slots Jungle Casino Review.
June 12, 2013 I went to Slots Jungle chat and inquired about an NDB I had heard about. The chat girl Rose told me that I had already used my welcome bonus and until I made a deposit I couldn't get another NDB. I asked her about a match bonus and liked the terms of the bonus so I decided I would deposit. I wanted to make sure that if I won I would be able to cash out so I asked her if there was anything wrong with my account that would prevent me from cashing out if I happened to win something. She told me no I would have no problems cashing out. There was also a phone call for verification and I asked her again if I would be able to cash out should I win something. Again she told me no there would be no problem cashing out. I won $600 and made my play through with $646.91 in my account. I then sent in the required documents for a withdrawal.
June 16 I got an email from Johnny in the finance department saying that they required an ACH number from my bank before he could approve my docs. I immediately sent him this number. June 17 I got an email from Johnny telling me my docs had been approved. I went to the casino and requested a withdrawal of $600. I then emailed Johnny and the finance department to tell them I preferred a check instead of wire transfer. June 18 I received a message saying they could not guarantee I would receive a check as form of payment on my withdrawal. They require 4 days for withdrawal approval. June 22 I had not heard anything about my withdrawal so I went to check on it in the casino. I opened my account history and it showed my wire transfer request was declined. I thought that was probably because I had asked for a check. It also showed a manager withdrawal of my funds $646.91. It also showed reversal of my deposit bonus which they always do when you cash out. It showed a manager deposit of $21 into my account which I assumed was my 100% cash back that was part of my deposit match.
I still wasn't sure about it so I went to casino chat and I don't remember the name of the girl I talked to but I asked her if she could tell me what was going on with my withdrawal. She told me that my check had been sent out and I would receive it no later than July 1st but probably sooner. I waited until July 5th and when I still had not received my check I went back to casino chat again. Jerry Matthews told me that my withdrawal had been canceled and finance was supposed to have informed me. I asked him why and he said I had won with an NDB. I told him no I made a deposit and used a match bonus when I won. He kept saying I won with an NDB and I told him I was looking at my history which clearly showed my deposit and match bonus. I was then transferred to VIP manager Giovanni Alexander who told me that he was sorry but I had attempted to use more than 1 NDB in the past. I told him I won my money with a deposit and that I had asked before I deposited if I would be able to cash out and was told I would with no problems. He told me that if I deposited I would be able to cash out NEXT time. I couldn't believe what I was hearing and asked him why would I trust what he was saying after being lied to about cashing out already? He said he would give me the cash back on my deposit and that would prove I could trust him. It proves nothing to me. I asked him why was I lied to about cashing out and about my check being sent. He did not answer my question but asked me did I want to deposit or did I want him to put the money in my account. I told him at that point I really didn't care what he did put it in there if you want. I was not about to deposit anything. I did not save the first two chat sessions because I was not expecting that I was being lied to and didn't think it was necessary. I trusted what I was told to be the truth. I didn't save the last chat session because I didn't even think about being able to file a complaint at the time and I was very upset. I would have probably just let it go if I hadn't gone to chat before my deposit to make sure I would be able to cash out. I did do that though and was lied to. I think that is pretty shady to lie just to get me to deposit. I can't figure out why she lied about my check being sent though. I already knew I had tried to use several NDB's in the past but wasn't sure how many I actually did use and I didn't want that to mess up my withdrawal should I happen to ever get one. That is why I asked before my deposit if there was anything wrong with my account that would keep me from cashing out . I asked her this twice, once in chat and once on the phone. She told me no I would have no problem cashing out.
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