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Slots of Vegas - account locked funds confiscated no explanation given

Ruling

Found for the Player - Despite our repeated efforts to contact Slots of Vegas to discuss this issue we have received no response whatsoever from the operator.

Read our Slots of Vegas Casino Review.

Player's Complaint

on may 14th I made a deposit for 100.00 dollars using my chase bank card the deposit was processed as Tripay deposit and approved. I claimed a bonus with 5 percent playthrough .i started playing after a short while suddenly my balance of 643.00 dollars was zeroed by the casino without any warning . i contacted the casino via chatline 3 different chat agent hung up on me and refused any explanation .I called the casino my phone calls were not answered .finally my account was locked .I sent an email to the customer support asking for explanation and stated if I dont hear from the casino within 24 hours I will claim a dispute. the casino have not answered my email and I still do not know the reason behind such behavior . also on may 10th i made a withdrawal for amount of 2500.00 dollars the withdrawal was successful pending approval and I already forwarded my documents to the casino. now I dont know if the withdrawal will be processed or not . .i cant login nor the use the chat line . that is why I am claiming this dispute

Read the casino review

2 Responses

ThePOGG
May 18, 2020

Hi googoosh - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
June 9, 2020

Hi googoosh,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

googoosh consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slots of Vegas

May 18, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.