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Slots500 - Rejected withdraw

Ruling

Resolved - The player that submitted this complaint has confirmed that they've now resolved their issue with Slots500 without our intervention.

Read our Slots500 Casino Review.

Player's Complaint

I have been playing in game tech group casinos for years now but never made any withdraw. I made 2 deposits at slots500 and won 850€. I requested for payout but after one week my withdraw is rejected and seized and account blocked without any explanation. Everything they said to me that it is management decision.

Read the casino review

3 Responses

ThePOGG
March 28, 2019

Hi anduks33 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that is both negatively listed with this service and routinely non-responsive to complaints posted here. While I will try to discuss this issue with the operator for you, the chances of a successful mediation are low.

You should also be aware that as a UK citizen you should only be playing with casinos that hold a UKGC license. Slots500 do not hold a UKGC license and as such are breaching UK law by accepting your play.

Thanks,

ThePOGG

Anduks33
March 31, 2019

I have sorted things out whit casino. Please close my case.

ThePOGG
April 2, 2019

Hi Anduks33,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Anduks33 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slots 500
  • Curacao eGaming
  • Game Tech Group N.V.

March 28, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.