Slotsmoon - casino refused to pay out
Ruling
Found for the Casino - This player has breached the maximum allowed bet term for the bonus that they accepted. As such Slotsmoon are within their rights to void winnings associated with this bonus and there is nothing we can do to help.
Read our Slotsmoon Casino Review.
Player's Complaint
28th feb 2018 i played at slotsmoon.com and having completed my bonus i proceded to win over 6000 uk pounds. initially i had a congratulations email, then a few days later i was told they would not be honoring the win .they disregarded 5329.00 i have screenshots . ty can you help please
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Hi mrsgame - welcome to ThePOGG.com!
Unfortunately we had a system error over the weekend and some of the information you submitted with your complaint has been lost. I need you to provide the following:
1. Your full name
2. The email address you registered at the casino
3. The username you registered at the casino.
4. Your country of residence
I also need you to tell us what reason Slotsmoon gave for refusing to pay.
Once we have this information we will look into your issue for you.
Thanks,
ThePOGG