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SlotsNBets - Site down and funds still held
Ruling
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
Read our SlotsNBets Casino Review.
Player's Complaint
Server host is down, I have a lot of funds on this website and they have not given me the ability to withdraw anything before closing the server and shutting the website down. I now cannot contact them as when I send an email to the support address i get a postmaster failed email saying that server host doesn’t exist anymore.
4 Responses
Hi, I have had a text message to say that "slots n bets" is currently under maintenance so can I pause the complaint proceedings? as it may be a case that this is actually true and I have been worried because of the maintenance.
Site back online and withdrawal being processed. No further action required, please close thread
Hi pau105,
Thanks for letting us know - it is appreciated :)
ThePOGG
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Agreement
pau105 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Any involved parties
June 23, 2021
Hi pau105 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As a UK citizen you should only be playing with operators that hold a UKGC license. SlotsNBets do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG