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SlotsnBets - Trying to close my account

Ruling

Found for the Player - Despite our repeated efforts to contact SlotsNBets to discuss this issue we have received no response whatsoever from the operator.

Read our SlotsNBets Casino Review.

Player's Complaint

I have requested multiple times for my account to be closed and for me to be permanently excluded due to a severe gambling addiction but they will not do this.

They say the account is closed when it isn't, or they exclude me for a certain number of days. This leaves it open for me to start using it again after the time has expired

Read the casino review

2 Responses

User icon
thepogg
October 17, 2021

Hi Debbiebats - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. SlotsnBets do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 13k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

User icon
thepogg
November 13, 2021

Hi Debbiebats,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Debbiebats consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

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October 16, 2021

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