ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Slotty Vegas - non-payment

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Slotty Vegas Casino Review.

Player's Complaint

I was wagering money and didnt do a £5 bet while wagering the casino has a limit to stop you doing this anyway so i went to withdraw my winnings and they stated once it was real money that even when i did £5 or over in bets it was against there terms which it isnt as wagering was done and it was now real money i need this sorted as this is ridicilous just because i won a large amount, the casino also said it was several £10 bets that i cant remember ever doing and they said i quote "sometimes we turn a blind eye" meaning they sometimes dont even adhere to there own terms and i should be able to get this money back as a new player, the fact they said sometimes they turn a blind eye which i have screenshots and proof of gives enough that i can get my money back i just need help from you guys

Read the casino review

4 Responses

ThePOGG
January 3, 2020

Hi fitzyman - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you, however I need to be clear that the operator choosing to overlook player rule breaches in some other instances would have no bearing on your case. This is a business decision the operator are entitled to make at their discretion, not something we would look to enforce.

Thanks,

ThePOGG

FitzyMan
January 3, 2020

but is it not a bit hypocritical? there saying i breached terms yet they breach there own and they say they only do it when little to no bets where placed before bonus and there claiming only 7 where made which is completely ridiculous as it may have been a site error that i received no terms for the bonus as i came from an affiliate link..

ThePOGG
January 7, 2020

Hi FitzyMan,

No it's not. The bonus terms and conditions are freely available on site to all players regardless of where they are referred from. It is your responsibility to ensure you don't breach them. That Slotty Vegas will in some cases be lenient with players where a breach occurs is a business decision on their part, not a right that the player is entitled to.

Thanks,

ThePOGG

ThePOGG
January 21, 2020

Hi FitzyMan,

SlottyVegas has provide your game play history within which it can be clearly seen that you have exceeded the maximum allowed bet while playing with a bonus. They've also provided communication records showing that they've already provided you with these records.

As you've breached the maximum allowed bonus I'm afraid to say that there is nothing we can do to help you.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

FitzyMan consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slotty Vegas
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Max Ent Limited

January 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.