Resolved - This issue was directly cause by an error I made which meant the player did not automatically receive the correct bonus. When Slotty Vegas were informed of the issue, they very quickly helped me rectify the mistake on my site and called the player to ensure that they were appropriately taken care of.
On a personal level I would like to apologise to the player for their negative experience and thank Slotty Vegas for quickly doing the right thing.
Read our Slotty Vegas Casino Review.
I clicked the link from ThePOGG website to join Slotty Vegas. They would not honour the free spin bonus offered by ThePOGG. I was given the usual welcome bonus complimentary spins (25.) They suggested that I complain to you for offering a bonus which they did not agree with or offer. I found the discussions I had frustrating and asked them to close my account for not honouring the bonus and they then said they would close it on the basis that I was self excluding!!!!!!!! I dont know why you have this site in your top ten. Please take me off your mailing list [EDIT].
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Slotty Vegas - pogg free spin bonus not honoured
Posted by imanoldgirl
March 6, 2015
imanoldgirl consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 6, 2015