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Slotwolf - delayed payment

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Slot Hunter Casino Review.

Player's Complaint

I just registrate me as a new custumer at Slotwolf. First i lost some money, and then i was lucky to win about 12000 NOK.

I order a withdraw and sent in requested documents. They was very fast and pay me out 10500 on my Neteller.

That was also my deposite way. The same day, on the evening i play some more and was lucky again and won.

I now tried first to withdraw all my winnings that was total 10600NOK in my account.

The money went back into my account without a explenation. I order it again and the same thing happend.

i was in contact with them on live chat and they told me that they have a technical issue.

I have tried 4 times after that and the money just getting back into my casino account.

Can you please take contact with them for me and ask what is the problem here?

Read the casino review

4 Responses

User icon
ThePOGG
October 4, 2020

Hi tau559 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 16th of October let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
October 16, 2020

Hi tau559,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
October 22, 2020

Hi tau559,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 29, 2020

Hi tau559,

If we haven't heard from you by Friday the 6th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Tau559 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 4, 2020

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