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Slotwolf – doesn’t want to pay winnings

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our SlotWolf Casino Review.

Player's Complaint

Made first deposit of 100 euros and got the bonus.

I recycled the bonus 40 times and tried to withdraw my winnings, a 1000 euros.

There was a problem with it. The casino thought that I have exceeded the maximum bet while playing with the bonus.

But that's not right. One time I tried to pay for the free spins in "Kraken" for 100euros. It's not a single bet, it's buying a special feature for the game.

Player can't use this feature in games with decent bet, and I think that's not right.

"Kraken" didn't accept the attempt to buy the free spins and went to the homepage.

In my opinion the casino is just trying to make excuse for not paying my honest earnings.

Read the casino review

4 Responses

ThePOGG
May 29, 2020

Hi perttun - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically which game were you playing? Please provide a url on the SlotWolf site.

Thanks,

ThePOGG

ThePOGG
Jun 05, 2020

Hi perttun,

Firstly, I need to be clear that when playing games where you can 'buy' bonus features, you are still placing a single wager. If you 'buy' free spins for €100, you are placing a €100 wager on the outcome of the free spins. If you are playing with a bonus and this bet exceed the maximum allowed bet term associated with that bonus then you have violated the bonus terms.

However, having examined Release the Kraken by Pragmatic Play, there does not appear to be any option to 'buy' the free spins. Can you please clarify?

Thanks,

ThePOGG

ThePOGG
Jun 11, 2020

Hi perttun,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Jun 19, 2020

Hi perttun,

If we haven't heard from you by Friday the 26th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

perttun consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 29, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.