Sons of Slots - Reclaiming my stakes due to gambling addiction ban at sister casino
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Dear Ladies and Gentlemen,
I hereby reclaim my stakes from sons-of-slots.com Casino in the amount of 898 euros due to gambling ban at sister casino Wallacabet.com at the time of my deposit at sons-of-slots.com Casino The casino sons-of-slots.com has declined the refund. Hence my complaint
It's about my deposit from February 15st, 2022casino www.sons-of-slots.com
I registered at www.sons-of-slots.com
First, I was able to gamble 898 euros in the online casino within 45 - 60 minutes.
After playing I googled the company LCS Limited and found that LCS Limited has the 2 online casino
At www.wallacabet.com I had myself permanently blocked by email on February 1st, 2022 because of gambling addiction and informed in the email that the gambling addiction block should apply to all their online casinos.
This was confirmed to me by email on February 2nd, 2022 by Wallacabet.com.
Attached is the email traffic between me and the casino www.wallacabet.com from 02/01 - 02/02/2022
I translated the email as a PDF from German into English using a tool.
If on February 2nd, 2022 Casino Wallacabet had correctly applied my gambling addiction ban according to the Player Protection Act and applied the ban to all online casinos operated by LCS, the system from LCS Limited would not have allowed me to register a player account yesterday and so I could not have gambled away the 898 euros.
Despite this information, the casino www.sons-of-slots.com refused to refund my stakes of 898 euros.
I claim my wagers from L.C.S. Limited back due to player protection violation.
L.C.S. Limited has refused the refund.
Therefore, I address this complaint to you, as you are the supervisory authority.
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