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Spartan Slots - Fair go not so fair

Ruling

Found for the Casino - Spartan Slots cannot locate the player's account from the details provided and the player has become non-responsive.

Read our Spartan Slots Casino Review.

Player's Complaint

Was going really well spoke to someone in live chat named [EDIT] asked how much longer until my account was verified so i could finally make the withdraw request and was told 2 business days even though I had already sent everything the day before and confirmed they received it while on live chat with [EDIT]. After speaking with [EDIT] went back to playing i had over 18000 in my account. I started to play hen house and the game just slowed right down for some reason it was like someone had put it on slow mode or something. I noticed the pays were short i stopped being awarded features across multiple games and i was getting $25 per hit most of the time. I really started to pay close attention when the feature when i did eventually get it paid less than what i was betting in 1 spin. The pays were definitely short I checked on bubble bubble 2 and i was not awarded the spins when i got the feature on tripled twister. I went to live chat and asked if the games were being manipulated and the chat was ended wothhout warning from them 3 separate times. So i called and was told they need to look into it. She saw the spins were not awarded and saud they would refer to RTG I asked for them to cash out my money what was left of it and was told I still had to wait for them to do their checks

Read the casino review

6 Responses

ThePOGG
December 15, 2017

Hi Amy - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Amy
December 15, 2017

I have been sent my game history for yesterday and got an email saying they checked and it is all fine. I wanted to note also that I believe the game hen house has been altered by the casino. The maximum bet is supposed to be $6.25 per spin or $0.25 cents per line i was better $25 per spin $1 per line. The game is also missing menu options and only

ThePOGG
December 23, 2017

Hi Amy,

I've spoke to Spartan Slots, they tell me that they cannot locate any account associated with the details you've submitted with this complaint.

I need you to confirm the URL of the operator you're complaining about, your username and email address at the operator and I need you to forward on any communication you've had with the operator about this issue to [email protected]

Thanks,

ThePOGG

ThePOGG
January 3, 2018

Hi Amy,

I'm following up on the above?

Thanks,

ThePOGG

ThePOGG
January 11, 2018

Hi Amy,

I'm following up on the above again?

Thanks,

ThePOGG

ThePOGG
January 17, 2018

Hi Amy,

If we haven't heard from you by Friday the 26th of January I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

Amy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 15, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.