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Spin Palace – Lost Funds

Ruling

Found for the Player - Spin Palace has informed us that they will not cooperate with this service to manage player complaints.

Read our Spin Palace Casino Review.

Player's Complaint

I was playing "Wanted Outlaws" I believed i won a major jackpot of around $99962.00 AU including my original stake, i continued playing the game until i had a total of $103029.75 AU then i left same current session "Wanted Outlaws" to go to the lobby to withdraw the money and it disappeared and left me with my original stake.

I contacted the online chat help and asked to what had happened and they said i would have to look into my session history for that game, i waited and to this day there has been no session history for that game .. and yet i have photo screenshots from my tv showing various stages of me playing with the amounts and that game session..i have approached spin palace on numerous occasions and emails and they are not in any way being helpful..i have asked how to talk or correspond with the management of spin palace and was told this is not possible ... i have asked for copies of my session history and told i could not have them... it is a large amount of money and i would like to know whats going on..???

Read the casino review

2 Responses

ThePOGG
Feb 24, 2021

Hi bruz9716 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Mar 28, 2021

Hi bruz9716,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCOGRA. Alternatively, if you wished to consider legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

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Agreement

bruz9716 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Palace
  • Malta Gaming Authority
  • Bayton Limited

February 22, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.