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Spin Palace – Unhonored pay out


Found for the Player - As has become standard for this group of operators, Spin Palace have offered no response what-so-ever to this complaint.

Read our Spin Palace Casino Review.

Player's Complaint

I won $2000 from Spin palace casino and do not want to pay because I use another card to make a deposit that was not registered to my account. This took palace on an a previous occasion. But when I had won $2000 I used a pay safe to make the deposit so i don't see how they can justify there actions

Read the casino review

2 Responses

Aug 05, 2019

Hi raphkap - welcome to!

Unfortunately it is unlikely that we will be able to do anything to help you in this instance. Spin Palace are part of a group that are both negatively listed and who have been routinely non-responsive to complaints posted with this service. While we will try to contact the operator on your behalf the chances of a successful mediation are slim.



Sep 06, 2019

Hi raphkap,

Spin Palace have informed us that they will not discuss this or any other complaint with this service.

All I can recommend you do at this stage is contact Spin Palace's ADR eCOGRA.

Sorry we could not be of more help!


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raphkap consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Palace
  • Malta Gaming Authority
  • Bayton Limited

August 5, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.