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Spin Samba - blocked account

Ruling

Found for the Casino - No casino HAS to give your promotions or even allow you access to their service. They are private businesses and free to choose who they will accept custome from.

Read our Spin Samba Casino Review.

Player's Complaint

AFTER 8 MONTHS OF MAKING DEPOSITS BETWEEN 1.000 THOUSAND EUROS AND 1. 500 EUROS EACH MONTH, AND WITHOUT EARNING ANYTHING, THE CASINO BLOCKED MY ACCOUNT, BECAUSE I MADE TOO MANY COMPLAINTS, SO IT SEEMS TO ME AN ABUSE, IN ADDITION TO BLOCKING MY ACCOUNT THEY HAVE BLOCKED MY POINTS OF THE PROMOTION WHICH I HAVE BEEN TOLD THAT THEY ARE RESERVED TO THE RIGHT TO ACCEPT OR NOT THE CUSTOMER, AND IT SEEMS TO ME TO BE AN ABSOLUTE ABUSE, BECAUSE THE CUSTOMER DEPOSITS SEVERAL MONTHS AT A HIGH VALUE AND YOU DO NOT WIN ANYTHING, THEN THEY BLOCK YOUR ACCOUNT, AND DO NOT ALLOW YOU TO RETURN TO THE CASINO, I ASK FOR THE RETURN OF MY MONEY AND I ALSO ASK FOR THE REACTIVATION OF MY ACCOUNT!

Read the casino review

1 Responses

User icon
thepogg
May 15, 2023

Hi Pereira - welcome to ThePOGG.com!

Firstly, please do not type in all caps.

Unfortunately there is nothing we can do to assist you with this matter. Spin Samba are a private business. They are entitled to decline any customer for any reason that is non-discriminatory in nature. If the operator's feels that the burden you are creating with repeated complaints about losses is more than they are willing to accommodate, they are entirely within their rights to decide to suspend your access to their services.

We would only be able to assist in this type of situation where there was a live balance (not comp points etc) that the operator had refused to pay out as well.

Sorry we cannot be of further help,

ThePOGG

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Agreement

Pereira consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Samba
  • Curacao
  • Luckland B.V.

May 15, 2023

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