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Spin Station - Withdrawal denied
Ruling
Found for the Casino - This player has deposited via a deposit method that is prohibited from receiving bonuses. As such there are no grounds for us to contest winnings.
Read our Spin Station Casino Review.
Player's Complaint
Hello. I am writing this complaint because i believe that i did not breach any terms of use. I normally play at online casinos and before i do i read all terms and bonus conditions so i know what i’m getting into. That said, i have deposited 1000kr at Spinstation and benefited from the welcome bonus 200%. After wagering requirements have been met i could cashout 24000kr. After a day or two i receive an e-mail stating i violated terms nr 6&7: depositing via Skrill/Neteller ( i used rapid transfer) and betting over 50kr ( wich i didn’t, normally i bet between 10 to 25 max 30kr) .
I have asked them to send me proof of my breaches but felt I should make a complaint at this moment. All my winnings have been confiscated and my deposit money has been restaured.
Rapid transfer is powered by skrill but it is not a skrill deposit if it is that they are refering to.
Thank you for your help.
Best regards,
[EDIT]
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Agreement
Shakapreto consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Spin Station
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Imperium Network Solutions Limited
October 4, 2019
Hi shakapreto - welcome to ThePOGG.com!
As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Unfortunately there is nothing we can do to help you if you have deposited via Rapid Transfer. Rapid Transfer is one of the services offered to Skrill account holder. It is not a separate product and would be considered a Skrill transaction. You can read more about it here - https://www.skrill.com/en/rapid-transfer/
As such, if you have deposited via Rapid Transfer you would not be entitled to receive a bonus.
Sorry we cannot be of further help.
ThePOGG