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Spinia – Closed account with a false reason

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Spinia Casino Review.

Player's Complaint

Hello sir, mam,

I have used my companys bank which is mine to deposit money. They accused me of breaching the rules because its not my bank, which in i already explained it is mine because im am shareholder of the company so its also my bank. Without further comprising they closed my account and took the deposited money. I reached out to them to solve the problem asking if they could give back the €100 deposited because they clearly stated they would confiscate the WINNINGS. However they kept the the whole amount. I really dont care about the winnings but i do care about the fact that they are trying to steal money while stating they would only confiscate the winnings. After multiple efforts of coming too agreement they keep accusing me of not using my own bank and that they are keeping the winnings....

Why is it that when wrongly accused none listen [EDIT]. Later on i saw that Spinia was blacklisted i regret not searching beforehand.

I hope your team can help me along.

In advance thank you,

Kind regards

Read the casino review

4 Responses

ThePOGG
Jun 30, 2020

Hi hsakaew - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing that we can do about your winnings. The terms and conditions at Spinia clearly prohibit the use of 3rd party payment methods. Whether or not you are a shareholder in a company makes no difference. You could own the company entirely and it would make no difference. A company is a separate legal entity and you do not own company funds until they are paid out to you.

I will follow-up with the operator with regard to getting the deposit refunded.

Thanks,

ThePOGG

ThePOGG
Jul 10, 2020

Hi hsakaew,

Spinia are waiting for you to provide appropriate bank details to receive a refund.

Thanks,

ThePOGG

ThePOGG
Jul 16, 2020

hi hsakawe,

Have you provided the bank details?

Thanks,

ThePOGG

ThePOGG
Jul 23, 2020

Hi hsakawe,

If we haven't heard from you by Friday the 31st of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

hsakaew consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 29, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.