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Spinia - Lost my bonus

Ruling

Found for the Casino - When playing the responsibility for knowing which funds you are wagering with is yours.

Read our Spinia Casino Review.

Player's Complaint

So. I got 30 freespins and won some money, several thousand. but since my withdrawlimit was 500NOK i went to withdraw that and played with the rest on high bet, just to have some fun. I knew i had withdrawn what i could and was planned to just play and lose the rest.While i was playing (didn't take many minutes) they cancelled my withdraw because i had to send pictures of my credit card. Thats ok, but they put my money back on my account while i was playing the money i had planned to lose and i had know way of knowing. When i had lost the money i couldnt withdraw i went to history and saw that i had also lost my 500NOK wich i thought was beeing withdrawn.

This provoked me since there was no way of knowing it had happend. i saw i had an increase in money while i was playing but i didnt watch the screen all the time and thought it was a small winning from my playing.

I tried to talk to them about this on my chat since i thought it was unfair but they just answered by blocking me so i couldn't communicate with them

Read the casino review

1 Responses

ThePOGG
April 7, 2019

Hi zargony - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there's nothing we can do for you here. While I understand your frustration it is your responsibility to keep an eye on your own balance and ensure you are not placing wagers you do not intend to place.

I'm sorry we cannot be of more help.

ThePOGG

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Agreement

Zargony consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 7, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.