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Spinia – NO FUNDS RECEIVED

Ruling

Resolved - Spinia Casino informs us this issue has been resolved. The player has been non-responsive to our requests for an update so we assume they are happy.

Read our Spinia Casino Review.

Player's Complaint

On April 2nd 2019 at 13:32 UTC, i placed a bet totalling 13 euros, with 2 euros on 29 on immersive roulette. They had a problem which was going to be investigated under casenumber SD-410074. I have contacted Evolution and my casino several times with no outcome. Eventually, Evolution said that the case had been resolved and the information had been sent to my casino. My casino however, claimed that no information has been given to them. Evolution said later the following:

The resolution of the case SD-410074 was forwarded to Casino Customer Support on 04/Apr/19 at 11:05 UTC.

You claimed that the winning number was not registered

In the game at 13:32:24 UTC and winning number was 29 Black.

I can see that that the winning in the amount of 72.00 EUR was credited to your account at 13:57:27 UTC (on which i asked: Today?!)

No, on 2019-04-02 at 13:57:27 UTC

I STILL HAVENT RECEIVED THE FUNDS!

Read the casino review

4 Responses

ThePOGG
Apr 04, 2019

Hi neverlucky - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Moving on to your complaint specifically, I'll contact the operator and see what we can find out for you.
Thanks,

ThePOGG

ThePOGG
Apr 04, 2019

Hi neverlucky,

I've spoken to the operator and they inform me that your balance has been credited. Can you check your account and confirm?

Thanks,

ThePOGG

ThePOGG
Apr 11, 2019

Hi neverlucky,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Apr 19, 2019

Hi neverlucky,

If we haven't heard from you by Friday the 26th of April I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

neverlucky consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 4, 2019