Bob - self-exclusion issue
Ruling
Found for the Casino - This player has changed their registration details away from their previous self-exclusion. As such their exclusion will not carry over.
Read our Bob Casino Review.
Player's Complaint
I closed my Spinia account 15 june 2019 23:48
My vipmanager ([EDIT]) confirmed that by closing my account i wont be able to play in any casino's with the same license (got proof of it).
On August 2nd 2019 i got some promotion mail of spinia. I asked why because i aksed her on 15 juni 2019 to close my account. [EDIT] replyed me and said sorry for disturbing you, your right your account is closed. (got proof of that too)
However i closed my spinia account owned by N1 interactive Ltd casino under the licences: MGA/B2C/394/2017, i was able to make an account on August 6th 2019 at Bob Casino witch got the same licences: MGA/B2C/394/2017.
I filled in at bob casino all my personal details the same as i used at spinia.
Same Name/Address/date of birth/phone number/bank account.
I only used a different email adress to contact me because other wise my wife could see my gambling behaviour and i promised her to stop. I also send all the documents to verify my indentity. - ID, - proof of address,- proof of bankaccount.
I have a problem with gambling. I lost to mutch money at spinia in only a couple of months, that's why i shudded myself out forever. After i got the promotion mail, their was that little trigger again i wanted to play. I asked to reopen my account but spinia did not wont it to open because it was closed. Than i just search on google for any other casino. I found Bob Casino and started to play again not knowing that it was the same company as Spinia.
I asked for an explanation and the refund of all of my losses bacause i was not allowed to play in their casino following the MGA guidance, N1 interactive Ltd Casino had to check:
6.17.4 player registration
A. check that players with indentical main required details are not allowed to register.
Now N1 interactive Ltd Casino's said in case you change your email address i agree with the subsequent aftermath and the results that maybe caused by your action.
I truly not agree with that answer because not my emailaddress got the addiction.
No me as a real human being got a gambling problem and addiction. How can a big company as N1 interactive Ltd Casino give me an answer like that.
They also have a responsibility to protect players (from their self destructive behavior).
If a player changed his settings to self-exclusion for live, and you agree with that how could you as company still wants to earn profit from that person by saying it is your own fault.
The company had to check that players with indentical main required detaiils are not allowed to register. Why did they accept me to open an account again.
I think that it is not okay to let people play or even make an account or deposit when they excluded themself forever on the same licence on another site even if they use a different email address. The person name is still the same (ID CHECK)
i say it again:
As point 6.17.4 says following the MGA guidances:
It was not allowed for me to register because all of mine main required details i filled in on Bob Casino where exactly the same as i used at spinia with the same license where i changed my self-exclusion settings to forever confirmed by [EDIT] my vipmanager from Spinia 15-06-2019
In my opinion there goes something terrible wrong with the verification of accounts at this casino.
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the casino review
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Hi fantasj - welcome back!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Moving on to your case specifically - under MGA regulations a self-exclusion would only extend to accounts registered after the exclusion point if the registration details match those of the excluded account. The regulator have a zero tolerance policy to players altering their registration details to bypass automated detection processes.
If you have used a different email address the automatic detection systems that are used to identify excluded accounts would not pick-up your registration. As to having checked ID, these types of verification checks are to confirm the information registered on your account matches your ID. They do not extend to searching the account database to identify other potential matches.
All we can suggest is that you consider installing our free Responsible Gambling app BetBlocker which will restrict your internet capable devices from accessing over 6.5k gambling operator websites.
Sorry we could not be of more help!
ThePOGG