Found for the Casino - This player has changed their registration details away from their previous self-exclusion. As such their exclusion will not carry over.
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I closed my Spinia account 15 june 2019 23:48
My vipmanager ([EDIT]) confirmed that by closing my account i wont be able to play in any casino's with the same license (got proof of it).
On August 2nd 2019 i got some promotion mail of spinia. I asked why because i aksed her on 15 juni 2019 to close my account. [EDIT] replyed me and said sorry for disturbing you, your right your account is closed. (got proof of that too)
However i closed my spinia account owned by N1 interactive Ltd casino under the licences: MGA/B2C/394/2017, i was able to make an account on August 6th 2019 at Bob Casino witch got the same licences: MGA/B2C/394/2017.
I filled in at bob casino all my personal details the same as i used at spinia.
Same Name/Address/date of birth/phone number/bank account.
I only used a different email adress to contact me because other wise my wife could see my gambling behaviour and i promised her to stop. I also send all the documents to verify my indentity. - ID, - proof of address,- proof of bankaccount.
I have a problem with gambling. I lost to mutch money at spinia in only a couple of months, that's why i shudded myself out forever. After i got the promotion mail, their was that little trigger again i wanted to play. I asked to reopen my account but spinia did not wont it to open because it was closed. Than i just search on google for any other casino. I found Bob Casino and started to play again not knowing that it was the same company as Spinia.
I asked for an explanation and the refund of all of my losses bacause i was not allowed to play in their casino following the MGA guidance, N1 interactive Ltd Casino had to check:
6.17.4 player registration
A. check that players with indentical main required details are not allowed to register.
Now N1 interactive Ltd Casino's said in case you change your email address i agree with the subsequent aftermath and the results that maybe caused by your action.
I truly not agree with that answer because not my emailaddress got the addiction.
No me as a real human being got a gambling problem and addiction. How can a big company as N1 interactive Ltd Casino give me an answer like that.
They also have a responsibility to protect players (from their self destructive behavior).
If a player changed his settings to self-exclusion for live, and you agree with that how could you as company still wants to earn profit from that person by saying it is your own fault.
The company had to check that players with indentical main required detaiils are not allowed to register. Why did they accept me to open an account again.
I think that it is not okay to let people play or even make an account or deposit when they excluded themself forever on the same licence on another site even if they use a different email address. The person name is still the same (ID CHECK)
i say it again:
As point 6.17.4 says following the MGA guidances:
It was not allowed for me to register because all of mine main required details i filled in on Bob Casino where exactly the same as i used at spinia with the same license where i changed my self-exclusion settings to forever confirmed by [EDIT] my vipmanager from Spinia 15-06-2019
In my opinion there goes something terrible wrong with the verification of accounts at this casino.
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Bob - self-exclusion issue
Posted by fantasJ
September 10, 2019
fantasJ consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 10, 2019