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Spinia - underage gambling from Netherlands

Ruling

Found for the Casino - Spinia Casino have provided sufficient evidence to demonstrate that the account holder in question was indeed of legal age at point of registration.

Read our Spinia Casino Review.

Player's Complaint

*My story:*

I was very shocked when i heard my son say he lost over a 1000 euro's overnight on Spinia casino.

In combination with the fact that i was very shocked I was also very amazed about how this could happen.

It should be impossible for under age teenagers to create an account at Spinia and deposit over hundreds of euro's and then be able to play casino games.

Thats why I think it's not normal that a underage boy can deposit his whole savings without being asked for identification.

*My question:*

My question is if it might be possible to return all the deposits to my son's bank account? and at the same time block his Spinia account?

License info I received from MGA:

the MGA states as follows in the following documents:

1- " Where a minor, notwithstanding the checks put in place by the B2C licensee, manages to make use of the gaming service, the B2C licensee, as soon as it becomes aware that such player is a minor, shall take all necessary steps to prevent such minor from making further use of its gaming service and to return the minor to the state in which the minor was prior to playing, returning any monies wagered and confiscating all winnings, if any."

2- (a document for audits to take place with licensees) states: " Check whether the Licensee has policies/procedures in place in order to prevent minors that manage to register from making further use of its gaming service and in order to return any deposited/wagers funds and confiscate all winnings."

Read the casino review

9 Responses

ThePOGG
September 18, 2019

Hi spinianetherlands - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Moving on to your case specifically - is the account registered in your son's name and did he enter his correct date of birth at point of registration?

What age is your son?

For you to act on your son's behalf in this issue we are going to have to request a permission letter be drafted, which your son will have to sign, stipulating that the gives us permission to discuss his account and personal information with yourself. Is this something that you can provide?

Thanks,

ThePOGG

SpiniaNetherlands
September 20, 2019

hi there,

my son is 17 years old and did say he was older when registering like everyone does that is underage (same for playing 18+ videogames, they all do this).

however as the law states this is not binding and casino's should refund if they find out a player is underage.

also the account is indeed registrered under his name.

i sent letter of permission to [email protected]

with the subject: Spinia – underage gambling from Netherlands

hope to have informed you accordingly

ThePOGG
September 24, 2019

Hi SpiniaNetherlands,

Thanks for your email.

Can you please email through a copy of government issued photo ID for yourself and your son alongside the front and back of a bank card in your son's name (please obscure the middle 12 digits of the card number and the security code on the back) to allow for verification of the signature on the letter?

Thanks,

ThePOGG

SpiniaNetherlands
September 26, 2019

hi there, i submitted the documents as requested to [email protected] with dear regards, [EDIT]

ThePOGG
September 27, 2019

Hi SpiniaNetherlands,

Thanks for submitting the requested documentation. I appreciate this can be frustrating but in the current environment with the GDPR in place we have to confirm the account holder's permission for someone else (even a parent) to act on their behalf.

I'm going to have to take some guidance from the regulator regarding this issue and will revert to you once that conversation is concluded.

Thanks,

ThePOGG

ThePOGG
October 8, 2019

Hi SpiniaNetherlands,

My understanding is that the operator are currently waiting on you submitting a selfie of the account holder with their ID. Can you please send that through and let us know afterwards.

Thanks,

ThePOGG

SpiniaNetherlands
October 9, 2019

Thanks for your reply,

As soon as my son gets back from his school excursion to London.

I will ask him to send this through.

Thanks for the help so far!

Best regards.

SpiniaNetherlands
October 10, 2019

hi there again!

I got my son to send a selfie to the operator, if all went good they should have received it.

Best regards!

ThePOGG
October 14, 2019

Spinia have provided sufficient evidence to demonstrate that this player was of age at the time they opened their account.

Due to the nature of the player's activities during this process this claim is considered closed, we will take no further part in the representation of the player's claim and no further comments will be approved on this thread.

ThePOGG

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Agreement

SpiniaNetherlands consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 18, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.