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Spinland – Winnings seized

Ruling

Resolved - Despite a breach of the maximum allowed bet term Spinland have come to an agreement with the player that has left both parties happy.

Read our Spinland Casino Review.

Player's Complaint

Joined Spinland last week, received welcome bonus, played for couple of days, no amount higher than 4$ Can (to my knowledge), won 1200$, played a little more, achieved playthrough requirements, wanted to cash out 900$, I always cash out early part of my earnings, let's me know if the Casino is legit and fair, all good until Friday I received a notice from Spinland my winnings where confiscated under article 7,X gambled more than 5$ can, I was sure I didn't excepted maybe by glitch or mistake, some of their slots have a starting bet at 6$ can (I know why now...), my computer is sometimes slow, maybe I double clicked, still I reviewed my transactions (a lot...) in my account, I did see a bout on Napoleon at 4$ (lower then 5$CAN) (20 bids maybe) the rest of my bets (hundreds) is all low, I was looking for that one off at 6$, didn't see it, I asked them for the or instances where I broke the clause, no answer from them (4 days now).

Read the casino review

5 Responses

ThePOGG
Sep 26, 2018

Hi delislep432 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you, but I do need to be clear that if you have exceeded the maximum allowed bet it is very unlikely we'll be able to do anything to help you.

Thanks,

ThePOGG

delislep432
Sep 27, 2018

Thank you, I don't remember doing it on purpose, nor did I see any evidence in my transaction records on site, I asked for the instance or instances where I exceeded the maximum, have not heard from them since... If I did bet over the maximum, it's was not intentional.

ThePOGG
Sep 28, 2018

Hi delislep,

Unfortunately whether this was intentional or not wouldn't change the outcome if a bet exceeding the limits has occurred.

I'll revert to you once we've reviewed this play history.

Thanks,

ThePOGG

delislep432
Sep 28, 2018

Thanks for your support on this, Spinland has been willing to review my case, have given me the information I was asking for and have proposed a very gracious and generous arrangement, which I accepted. I was impressed by there openness and diligence with this matter.

ThePOGG
Oct 01, 2018

Hi delislep432,

That's great to hear and thanks for letting us know - it is appreciated. White Hat Gaming are amongst the more player friendly operators with respect to enforcement of this term.

ThePOGG

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