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Hi gamexyz963 - welcome to ThePOGG.com!

Before we go any further I would suggest that it is likely that the operator has contacted Paysafecard who have informed them that this card has been registered as stolen. If that's the case you would need to contact Paysafecard to resolve the issue and this is not something we could help with.

I'll contact Spinson and see what we can find out.

Thanks,

ThePOGG

Hi gamexyz963,

I've spoken with EveryMatrix regarding this issue and the problem does indeed reside with PaySafeCard. 

Given the flags that have been raised the operator are only prepared to pay to PaySafeCard and before they'll do that you need to go back to PaySafeCard and complete their verification procedures. If you let us know when you've done that I'll follow-up with the operator.

Thanks,

ThePOGG

Hi gamexyz963,

Have you managed to complete the PaySafeCard verification?

Thanks,

ThePOGG

Hello, what is meant by 'verification procedures'? That I have to open a myPaysafecard account, verify it and then they'll pay me there?

Hi gamexyz963,

It means you will have to have a verified account with PaySafeCard which Spinson can send your funds to. 

Thanks,

ThePOGG

Hi gamexyz963,

Have you managed to verify a PaySafeCard account?

Thanks,

ThePOGG

Hello,

I'll be opening an account and verifying it in days, I'm going to update you once it's done.

Appreciate your support.

I have opened and verified myPaysafecard account. Please send the funds to the following email:
[EDIT]

Hi gamexyz963,

We aren't the one sending funds - you'll need to contact Spinson to arrange a withdrawal.

Thanks,

ThePOGG

Spinson casino hasn't been helpful till now, why would they change their mind? Should I message them again?

Hi gamexyz963,

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

Hi gamexyz963,

I've spoken to Spinson. You have not contacted them at all. We cannot request or process withdrawals for you. YOU need to contact the operator with the information.

ThePOGG

As expected Spinson casino did not solve the issue and told me to contact complaints@everymatrix.com regarding this.

Since you've told me you've already spoken with EveryMatrix, please confirm that it's what I should do now.

Hi gamexyz963,

Yes, you should contact EveryMatrix.

ThePOGG

Hi gamexyz963,

Have you contacted EveryMatrix?

Thanks,

ThePOGG

Hi gamexyz963,

I'm following-up on the above?

Thanks,

ThePOGG

Hi gamexyz963,

If we haven't heard from you by Friday the 27th of July I'll assume you have managed to resolve this issue and close this complaint.

Thanks,

ThePOGG

Hey,

I have contacted EveryMatrix over 3 weeks ago and Have not heard anything since.

Hi gamexyz963,

Please forward your communication to EveryMatrix to <a href="mailto:complaints@thepogg.com" rel="nofollow">complaints@thepogg.com</a>.

Thanks,

ThePOGG

Hi gamexyz963,

I'm following-up on the above request?

Thanks,

ThePOGG

Hi gamexyz963,

If we haven't heard from you by Friday the 24th of August I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

I've forwarded my communication with EveryMatrix to you, let me know if you wanted it to be done that way.

Hi gamexyz963,

Having reviewed your email to EveryMatrix you have failed to include the last requested piece of information. You need to go back and review whatever records you have for Neteller and PaySafeCard and provide the information you can locate regarding the deposits and withdrawals you have made to Spinson.

Thanks,

ThePOGG

Hello,

I'm afraid it's close to impossible for me to check the exact dates since the account is closed now and I have no reference for it.

Hi gamexyz963,

Then I'm afraid you're at a dead end. This is a legitimate security measure given the concerns that have been raised about your activity.

I would suggest you contact Neteller and make effort to obtain these records. As this is personal information a Subject Access Request could be used if necessary.

Thanks,

ThePOGG

Hi gamexyz963,

Did you manage to get the required information from Neteller?

Thanks,

ThePOGG

Hi gamexyz963,

I'm following-up on the above? Have you spoken to Neteller?

Thanks,

ThePOGG

Hey,

I will try to get the deposit details from my Neteller account in the following days.

I believe I've managed to find the Neteller receipt, here it is:
http://prntscr.com/lhxley

I can see the case is now marked as found for the casino, why is that? You have not given me any deadline and I have been really busy with school because of the beginning of the year, so I allowed myself to hold on a little bit when I didn't see one in the email notification. I'm asking you to reopen the complaint.

You have been very communicative about such things before so this accident really surprises me.

This player's depositing history has been abnormal and they have been unable to provide the required documentation to verify their account.

Hello,
 
 On 19.12 (almost 3 months ago) Spinson Casino asked me for verification documents which I've sent to them. 2 days later they sent me an email asking for more, what has been forwarded to them by me as well. Since then they've been stalling with the reply and telling me that an investigation is ongoing, then finally at 8th of March they've messaged me telling me that since the Paysafecards I've used have been "labeled as stolen" (I don't even know what it's supposed to mean) my account has been blocked and funds confiscated.
 
 I'm looking forward to solving this issue with the help of ThePogg team as the accussations coming from the casino are completely unfounded.
 

Spinson - Account blocked and funds confiscated

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