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Spinurai - Account locked after withdraw request

Ruling

Resolved - Both the submitting complainant and Spinurai Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Spinurai Casino Review.

Player's Complaint

I finished my bonus, after that i sent needed documents and they confirmed my account. Then i requested a withdraw, after that they suddenly locked my account and told me that i abused a bonus or something like that. I tried to ask for more information or some proof of that because i didn't break any rules. They told me that they don't have to show any proof or even the reason why my account got locked. Surely they can't do that?

Read the casino review

4 Responses

ThePOGG
December 15, 2020

Hi eyedi - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
December 20, 2020

Hi eyedi,

Spinurai inform us your withdrawal has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Eyedi
December 22, 2020

Yes i receipt my funds, thank you

ThePOGG
December 27, 2020

Hi Eyedi,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Eyedi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinurai
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 15, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.