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Found for the Player - We do not agree with or support operators who enforce maximum win terms of this nature on non-bonus play.
Read our Split Aces Casino Review.
Hello, I won in Split Aces Casino 7552 euros. I requested the withdrawal of the entire winning, but I only got a fraction. The casino sent me a letter that I could only get 3,570 euros, the rest was cancelled. The casino did not state the reasons why my winning were cancelled. They referred to the terms of the bonus, but did not specify them. I 've written to support several times, but they 're ignoring me.
My rights guarantee me that I can be informed of any terms. If I have not been informed of a term, it does not apply to me.
Especially, I need to know the reason why I can 't get more than half the win. I demand Split Aces Casino explain his actions and return my 3,982 euros.
Hi fat-carlos,
I'm following-up on the above?
Thanks,
ThePOGG
On August, 4, the Split Aces Casino told me:
This mail is to notify you about the status of your pending withdrawal request, code 364148, for the total amount of 7,552.00 EUR.
Please note that according to the Terms and Conditions of the bonus that was credited to your account, there is a max-winning restriction that you should comply with when requesting a withdrawal.
Therefore, we have processed the amount of 3,570.00 EUR to the method you have chosen and the rest was voided.
We apologize for any misunderstanding and thank you for respecting the mutual interests of fair gaming at our casino.
Hi fat-carlos,
Split Aces carry the following term:
"If a player's accumulated deposit amount does not exceed €200, player will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €200 accumulated deposit amount."
Have your deposits totalled more than €200?
Thanks,
ThePOGG
Hi fat-carlos,
I'm following-up on the above?
Thanks,
ThePOGG
Hi fat-carlos,
If we haven't heard from you by Friday the 1st of November I'll assume your deposits did not exceed €200 and close this complaint.
Thanks,
ThePOGG
The total amount of my deposits is 120 euros.
Hi fat-carlos,
That being the case, unfortunately the above term would be enforced by the operator.
ThePOGG
fat-carlos consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 25, 2019
The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
Disclaimer:
The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.
Hi fat-carlos - welcome to ThePOGG.com!
Exactly what have the operator told you?
Thanks,
ThePOGG