Split Aces – Cancelled winning
Found for the Player - We do not agree with or support operators who enforce maximum win terms of this nature on non-bonus play.
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Hello, I won in Split Aces Casino 7552 euros. I requested the withdrawal of the entire winning, but I only got a fraction. The casino sent me a letter that I could only get 3,570 euros, the rest was cancelled. The casino did not state the reasons why my winning were cancelled. They referred to the terms of the bonus, but did not specify them. I 've written to support several times, but they 're ignoring me.
My rights guarantee me that I can be informed of any terms. If I have not been informed of a term, it does not apply to me.
Especially, I need to know the reason why I can 't get more than half the win. I demand Split Aces Casino explain his actions and return my 3,982 euros.
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