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Split Aces – exclusion

Ruling

Found for the Casino - While we do not support operators accepting UK players without a license, this does not make the gambling transaction unfair and as such is not grounds to seek refund.

Player's Complaint

Hello ThePOGG and thanks again for all the work you do.

I am a uk player but was allowed to register and deposit around £300 GBP at splitaces casino.

I am also self excluded with Magik casino who operate under the same license. When I asked the customer service about this they ignored me for weeks.

I can see from previous complaints they’re often non compliant with you too but wondered if there was anything you could do.

Thanks

Dancul30skye

Read the casino review

1 Response

ThePOGG
Oct 01, 2018

Hi dancul30skye - welcome back!

Unfortunately there's not going to be anything we can do to help you in this case.

First, you are correct that as a UK citizen you should not be playing with Split Aces casino. They are breaking UK law by accepting your custom. However, the lack of a license is a taxation/licensing issue that does not have any bearing on whether or not the gambling transaction was fair. We would not seek reimbursement of losses on these grounds alone.

Moving on to your exclusion - Split Aces casino are licensed in Curacao. Curacao do not require operators to hold to the same standards with regards to self-excluded accounts that the UKGC do. Operators licensed in Curacao are not required to carry self-exclusions over to other properties on the same license. However, even if they were Magik casino are not on the same license as Split Aces. Split Aces are owned and operated by Alpha Interactive Solutions. Magik casino are owned and operated by the Game Tech Group. While we have strong justifications for believing that these groups are operated by the same people, ultimately these properties are run on separate licenses.

Sorry we could not be of more help!

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.