Split Aces - Failed to Comply
Found for the Casino - An account closure request will only ever be considered a self-exclusion if you inform the operator that you have a gambling problem.
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I spoke on live chat to somebody about cancelling/closing my account they requested I emailed the support email stating this (which I did). They failed to comply to this and left my account open.
I then spoke to somebody on chat again stating I want my account closed/cancelled again diverted me to email, Yet again I emailed stating I want to close, finally I got a reply asking me why which I gave all the reasons and no reply - yet again they didn't comply. Yesterday 1st December they finally closed my account from chat. This is a major breach. I have all the evidence and I will pursuing claiming all the money I deposited since asking for the account to be closed.
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