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Springbok – Megreeff

Ruling

Found for the Player - This group routinely void wins if the player claims a bonus while their withdrawal is being processed. This is not a practice that we can support in any way.

Read our Springbok Casino Review.

Player's Complaint

I won a jackpot on one of the machines and when my winnings were R10 000, i requested a payout and was informed they need certain documents to certify my bank account which i have send the and more or less after waiting for my payout to be finilised i decided to do a deposit to continue play as i did not want my payout to be influenced and when i did the deposit the system reconised i had a pending withdrawl and asked if i would rather cancel the withdraw to play or continue with the deposit, which i did, i then took the friday bonus which was promised when you have made a deposit during that week,which i have done and felt i was entitled to that because that was the only ruling to that bonus as one could not qualify for any other deposit bonusses if you have a positive balance and the system dont allow that

I then by mistake played 40 cents into my R10 000 and i decided to do another deposit to get my payout back to R10 000, which i have done and i played all the winnings until i was back at my R10000, and then my account was verified, and when i did my payment withdrawl, i received a email telling me this was declined due to the fact i got bonuses

This is total crap because the only bonus i got was the friday bonus

I feel my withdrawl request that was done was reconised by the system since 21 of august 2020 and that amount never change instead of the 40 cents and i am entitle to my payout, and if they wanted the R850 friday bonus, they could deduct that but the rest is my winnings and i am entitle to that and need your help to get that please

Read the casino review

1 Response

ThePOGG
Sep 06, 2020

Hi megre - welcome to ThePOGG.com!

Sadly there is nothing we can do to assist you with this matter. While we agree that using a subsequent violation to void a withdrawal that was already placed is entirely unfair, we have discussed this issue with this group of operators previously and they will not change their position.

Sorry we cannot be of further help.

ThePOGG

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megre consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • SpringBok

September 6, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.