Springbok - Rules applied when it suits the casino

Ruling

Found for the Player - Springbok Casino are part of a group of operators who routinely void winnings if the player claims any promotion while they have a pending withdrawal.

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Player's Complaint

On the 5th of August my payout from the 4th was cancelled and my winnings void for redeeming a coupon while the payout was pending. After speaking with several consultants the issue was not resolved. I was unaware of the wrongdoing because I had on two previous occasions done a payout and continued playing. One of the consultants admitted that these three events have been an oversight of the casino’s — I have proof. Each time I have won, I have redeemed coupons with no issues. It seems to me that this issue has occurred now because of the larger amount that I won. I would like the payout to go ahead as planned on the 4th and the void of my winnings to be reversed as I would not have played if I had known this would occur. To confirm, a precedent has been set. On two previous occasions my payouts have been successful after I have requested a payout and then redeemed a coupon. This should be no different.

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