Stan James - REFUND
Found for the Casino - Unfortunately Stan James operate on a different license to Unibet and as such self-exclusions are not shared between them.
Read our Stan James Casino Review.
I would like to open a complaint against Stan James Casino.
I joined this casino a few days ago and played on their slots.
I noticed on their site that it said powered by Unibet and that name was familiar as I thought I may have had an account there in the past which I had possibly self excluded from.
I decided to phone Stan James Casino as I thought that if it was a sister site of Unibet then there might possibly be a problem being a member. I was told that although they are part of the same group they operate under separate licences and that therefore there was no problem and I could carry on being a member of the site. He also said that if I wanted to be sure that I had had an account with Unibet I should phone them to check.
I phoned Unibet and they confirmed that I had had an account in the past that I had self excluded from but he reiterated that it wasn't a problem being a member of Stan James Casino as they had separate licences.
However shortly after these calls I received an email from Stan James Casino informing me that they had closed my account due to my self exclusion from Unibet.
I phoned and discussed this with the manager at Stan James and he just kept saying that they took self exclusions seriously and that he had decided to close the account - he hadn't even bothered to enquire WHY I had self excluded from Unibet. I had spent £190 at Stan James Casino over the few days I was a member however he did not offer to refund this money and refused when I asked for the funds to be refunded.
I feel very strongly that this money should be refunded to me. I also think that if he genuinely had concerns about customers being self excluded from their sister sites or sites under the same umbrella then he would ensure that their casino has the technology in place (as other casinos have) to ensure that these customers are unable to join.
I would appreciate you investigating this on my behalf.
Read the casino review
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