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Stay Lucky – Taking money unlawfully

Ruling

Found for the Casino - The Curacao licensing system does not require operators to carry over self-exclusions. It is a weak license with weak player protections.

Read our Stay Lucky Casino Review.

Player's Complaint

Hi last week I closed my account with Cashspinscasino due to a gambling addiction yesterday I played and spent using a credit card some money on staylucky casino, I have emailed since to close my account and complain as when I closed my cashspins casino I would have thought with them being sister sites and having the same operator prism marketing they would close all open accounts and I have asked for a refund as I feel they should have been more vigilant with advertising that they use gamaware etc.

Am I entitled to this refund and can you help me please as they have advised they do not refund money, or can I call my credit card provide could they get me the money back! I understand I have a responsibility but so does the website they are happy to take money knowing someone has an addiction hope you can help!

Read the casino review

2 Responses

ThePOGG
May 24, 2020

Hi shelly2012 - welcome to ThePOGG.com!

Hi baha - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Stay Lucky do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately there is nothing we can do to help you in this instance. Where you choose to engage with unlicensed operators you will receive lower standards of protection. Outside of the UK licensing system few licensing bodies expect self-exclusions to extent beyond the property they are requested at. Outside of European licensing bodies, we're not aware of any that do.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we cannot be of further help,

ThePOGG

Shelly2012
Jun 02, 2020

Thanks very much it is frustrating these sites are taking peoples money who have addictions illegally it’s easy to say don’t use but difficult to try not to.
I will download this app many thanks

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Agreement

shelly2012 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Stay Lucky
  • Prism Marketing

May 24, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.