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Sunpura - Only deposit back

Ruling

Declined - This complaint was previously reviewed when the player submitted it under another username. Our ruling on the matter continues to favour the operator.

Read our Sunpura Casino Review.

Player's Complaint

Hey, first they asked for multiple documents and after weeks they asked for a skype call i did the skype call with them and after that they said that they will pay me only the deposit back wich was 200 euros the reason was that ''As far as we can see, you failed Skype verification, so your winnings were confiscated'' can u do something about this please

Read the casino review

2 Responses

User icon
thepogg
May 24, 2022

Hi Hamcheese - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the casino and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
May 24, 2022

This is an identical issue to a case already reviewed for this player, using a different username, against the same group and relates to the same breach of terms as the other case - https://thepogg.com/complaint/casino-rex-not-paying-winnings-and-ignoring-me/. Our ruling on this matter is the same and no further posts will be approved on this thread.

As a warning to other users - do not open multiple accounts with this service.

ThePOGG

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Agreement

Hamcheese consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Sunpura
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 24, 2022

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