Super Casino - The game of Super Casino
Found for the Casino - The player failed to comply with what we view as reasonable security requests intended to establish the identity of the individual operating the account and the source of the funds being utilised. As such this complaint is being closed in favour of the casino.
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5 months ago I joined Super Casino and lost more than 10k since.
My username: [EDIT]. email address: [EDIT].
2 months ago my balance reached 18k and I cashed in.
After patiently waiting for 2 weeks I contacted them and they gave me a long list of documents they requested of me.
This was in spite of the fact that they already verified my account long before that.
I sent them all the documents on the list. Later they had some more requests and I sent them all and started waiting again.
Another week passed, I contacted them asking when I would get my money and got this reply:
"Kindly note that your account is under review by the management. Once your withdrawal would be processed the finance team is going to send you an email."
I waited again for 10 more days to allow them to finish their review, contacted them and instead of getting a serious reply, I got another request for documents all of which they already got a month or so before.
I sent those again and here I am waiting again.
To make a long story short: during the last 2 months it went on like that: I wait, I contact them and as a result they ask for some document (often one they already got) I send it, they confirm, I wait, contact them and so on... No end in sight.
I sent them during that period: My licence, my passeport, my photo holding it, my photo holding a magazine,
2 BT bills, a Tesco bank letter, several Neteller screens and I am not sure that I did not omit anything...
Any chance that you can help me in bringing an end to this?
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