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Superior - Responsible gambling


Found for the Casino - Superior Casino operate on a Curacao based license that does not require operators to carry over self exclusions to other properties on the license.

Read our Superior Casino Review.

Player's Complaint

I self excluded from 24vip casino 18/04/2019 using reason gambling problem, I opened an account with superior the next day and again self excluded once again after playing recklessly only to find they are sister sites, I dont feel I should have been able to open the second account withing the group! Also now I have read on several threads it doesn't even have a UK licence so dont understand how I was able to use either site mentioned?

Read the casino review

1 Responses

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April 21, 2019

Hi somehelphereplease - welcome to!

Unfortunately there's nothing we can do to help you in this instance.

Superior Casino are licensed in Curacao. The Curacao licensors do not require as standard that a self exclusion at a property extends beyond that property.

If you want that protection you need to ensure that you only play with UKGC licensed operators.

Sorry we cannot be of more help.


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Somehelphereplease consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Superior
  • Curacao eGaming
  • SSC Entertainment NV

April 21, 2019

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