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Suprabets - locked my account

Ruling

Abandoned - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Suprabet Review.

Player's Complaint

Hello!

I am [EDIT] and I have a complaint about Suprabets under license GLH-OCCHKTW0709202017 and licensee Lima Invest N.V.

My email at www.suprabets.com is [EDIT] and I have occasionaly used this bookie since July 2023. My account has been verified for months there and till January I have only lost money and there were zero problems with Suprabets.

But 2 days ago I have won 2420 € and made maximum withdrawal possible for 2000 €. Today they locked my account stating I have breached their T&C under paragraph 11.5 which is utter nonsense. I played sports bets and casino games, mainly roulette and baccarat (I have won the biggest sum of money there).

Also I should have made my research about Suprabets earlier because I am looking at several websites across the internet saying caution is advised and poeple on several other forums are saying exactly the same. When they win money, their accounts get locked.

[EDIT]

They have zero proof for these allegations and PLEASE get in contact with them, ask them for a proof about this. Otherwise they will get away with my 2420 € which is not a small amount of money to to forget + all other previously deposited money which I have lost anyway.

So the disputed amount of money is 2420 €. Date of incident is 5.1.2024.

Thanks for your future cooperation and I hope this will get resolved as soon as possible!

Read the casino review

3 Responses

User icon
thepogg
January 7, 2024

Hi Martina44 - welcome to ThePOGG.com!

Please confirm, is this Live Roulette and Baccarat you've been playing?

Thanks,

ThePOGG

User icon
thepogg
January 14, 2024

Hi Martina44,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
January 21, 2024

Hi Martina44,

If we haven't heard from you by Friday the 2nd of February we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Martina44 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Suprabets
  • Curacao
  • Lima Invest Limited

January 5, 2024

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