Svenbet - Hidden terms + hiding history
Found for the Casino - This player has breached the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
Read our Svenbet Casino Review.
I have a bad experience with Svenbet from the beginning.
2 weeks ago i played blackjack using my real balance. I had a balance of 250 euro. I placed a 50 euro bet but my bet was rejected so i was back at my 250 balance. The round after i placed my stake of 50 euro again and it was processed. However the balance showed me 150 euro instead of 200.
It took me 7/8 days before svenbet finally resolved the issue and credited back the money. They gave me a 10 euo loyalty bonus.
,p>The terms we're shown, it has to be wagered 35 times and could be used in the casino.
I Played monopoly and the 10 euro bet made me 160. Eventually i made 800 euro. I wanted to withdraw it but it randomly got deducted from my balance.
I later on received a mail that i breached the max stake limit. For that reason my 800 euro has been deducted. I find this very misleading because of the following:
- On the bonus page you will see a small part of the bonus terms.
- You only see what games are available for the bonus (in my case all the casino games)
- Not showing all the rules is misleading and makes it like there are no rules
- There is no system that warns you if you wager too much.
- There is no redirection to the complete terms/rules
- Upon claiming the bonus nobody asked me if i accepted the terms
So there was no way for me to know about this specific rule until they deducted my money.
I managed to complete the 35 wager time of the bonus they granted me after they had a technical issue. They mislead people by showing a small portion of the bonus terms without saying there is more. I made 800 from 10 euro bonus money and they try to sneak it away like this. This is just too misleading.
Also my first bet was 10 euro which made me 160. If they decided to deduct my money i expected them only to take the part where i "breached" the terms.. Apparently they removed the monopoly game from my game history. Luckily i still have the ingame history.
I really hope i can get my full amount of money back since i wagered it. The money has been turned into real balance but has been deducted from my account since they never informed me about the other rules. I hope this issue gets resolved asap.
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