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Tangiers - Unethical self exclusion

Ruling

Resolved - A Responsible Gambling issue at Tangiers Casino has been resolved and the player has confirmed that they have received their refunded deposits.

Read our Tangiers Casino Review.

Player's Complaint

Hey! Ive tried to self exclude from tangierscasino due yo gambling addiction. The chat was quite responsive until i told them i wanted to self exclude permanently due to gambling addiction which i stated in the chat, the chat assistant asked me again why i wanted to close my account and i told them gambling addiction again. The chat went quiet for about 15min after several messeages from me i got connected to a chat assistant who told me he had added 25eur free cash to my account and told me that future deposits would be insured by 10% cashback. But if i still wanted to close my account i could contact support by email. Highly unethical and not in accordance with their own responsible gambling policy. I have not gambled anymore after asking for them to close my account so i dont have any funds to contest and have emailed there support as instructed.

Read the casino review

4 Responses

User icon
ThePOGG
October 13, 2019

Hi rm1212 - welcome to ThePOGG.com!

While we would not usually engage with complaints where no funds are contested we will be making an exception in this case. Thank you for bringing this to our attention. This is an unacceptable practice and one that we will speak to the operator about.

Thanks,

ThePOGG

User icon
ThePOGG
October 17, 2019

Hi rm1212,

My understanding is that Tangiers Casino will be refunding your deposits. We would appreciate it if you could confirm when you receive this payment?

Thanks,

ThePOGG

User icon
rm1212
October 25, 2019

They have done so! Thanks for the help!

User icon
ThePOGG
October 25, 2019

Hi rm1212,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

rm1212 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Tangiers
  • Curacao eGaming
  • Celicorp Limited

October 13, 2019

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