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Tangiers - Withdrawal and constant mess around

Ruling

Resolved - Tangiers Casino informs us that this complaint has been resolved. The player is non-responsive so we assume this to be the case.

Player's Complaint

I purchased a $10 paysafe on the 27/04/17 and put it on my Tangier's casino account and won $9,000 initially but I tried withdrawing $4900 which was cancelled due to not enough I'd verification I then proceeded and provided everything they asked me for and fully verified my account I then tried to withdraw $4650 in my ecopay account which I only received $100 I then emailed them extremely upset and disappointed arguing the fact that my winnings are actually from my prepaid purchase voucher and not from conve bonus chip, after a few emails they then returned the remaining $4550 back into my account I then again tried withdrawing it all then again declined due to identification which I have done so multiple times I also have all of these emails and conversations had with all employees and then I got a further $400 withdrawn from my account leaving it at $4150 and I tried again to withdraw the remaining $4150 and got declined for again identification, I have requested multiple times for a contact phone number which has not been provided and I'm being told I can only take out $500 a week but when I initially made my first attempt to withdraw on the 30/04/17 it was actually a no max cash payout promotion which my partner has screen shots of the conversation I would like to retrieve all my winnings... Thank u

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4 Responses

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ThePOGG
May 24, 2017

Hi Shannanigans69 - welcome to ThePOGG.com!

My first comment would be that there's a difference between a 'no max cashout' and 'withdrawal limit'. No max cashout tends to mean that the winnings from a bonus will all be withdrawable (i.e. no win cap) while a withdrawal limit indicates how much can be withdrawn within a defined time frame. It's absolutely possible to have a no max cashout situation that still has withdrawal limits.

Nevertheless, I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
June 23, 2017

Hi Shannanigans69,

We've made repeated efforts to contact Tangiers casino without success. Have you had any success resolving this issue yourself?

Thanks,

ThePOGG

User icon
TangiersCasinoRep
July 7, 2017

Hello,

We thank you for your feedback! Since it is very important for us to provide accurate information, we would like to clear the matters you brought to our attention.

As we are sure you noticed, the payout process will go smoothly as long as the documentation is provided and the rules in the Terms and Conditions are followed. Any customer can always ask our Chat Representatives if there is anything that needs to be provided, before submitting for a payout request – that way customers can make sure that no delays will occur.

After reviewing the customer's account, we noticed that on April 29th the customer requested a 4900 AUD withdrawal, but the request was declined because we were not provided with the banking information. On May 2nd the customer placed another request of 4900 AUD, again without providing the necessary payment information. On May 5th, after providing us with the required information, the customer submits another request which was approved for 500 AUD.

After this payout the customer was approved for 500 AUD weekly, according to the basic VIP level. The total amount cashed out by the customer amounted to 1500 AUD and rest of the funds were played.

As it has been mentioned by yourself (ThePOGG) in the comment above, the funds the customer won from did not have a max cashout limit, but the funds do need to be cashed out according to the customer's VIP level, and according to the rules and regulations of the site, that are public and detailed on our Terms and Conditions and Banking pages.

We appreciate the customer choosing our website as an entertainment venue and will strive to provide every player with the best possible service.

Thank you for your understanding in this matter.

Kind Regards,

The Tangiers Casino Team

User icon
ThePOGG
July 16, 2017

Hi Shannanigans69 - can you confirm what the Tangiers team has posted above?

Tangiers team - in general it's far more effect to simply respond to our email contacts about complaints. This is both faster and prevents unnecessary negative status complaints.

ThePOGG

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Shannanigans69 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 24, 2017

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