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Temple Nile – Account verifying problem

Ruling

Found for the Casino - This player has played down their balance while going through the Temple Nile security verification process. As such there's nothing we can do to help them.

Read our Temple Nile Casino Review.

Player's Complaint

To verify my account I had send many times my documents by sending emails but never got any responses and even while I send email to the support team by email they don't respond and i don't get any reply.

I had deposit also in my account but after winning 100$ I send my documents but they every time say that my email has not received.I am confused about their answer and i think they are ignoring my email to not giving my withdrawal.

Read the casino review

4 Responses

ThePOGG
Feb 13, 2019

Hi mehossainoc - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Feb 22, 2019

Hi mehossainoc,

I've discussed this issue with Temple Nile. They inform me that they have not received your verification documentation and in the meantime you have played down your balance. If that is true I'm sorry to say there is nothing further we can do to help you. Can you confirm that you've played down your balance?

Thanks,

ThePOGG

ThePOGG
Mar 01, 2019

Hi mehossainoc,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Mar 08, 2019

Hi mehossainoc,

If we haven't heard from you by Friday the 15th of February I'll assume the above is accurate and close this complaint.

Thanks,

ThePOGG

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Agreement

mehossainoc consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Temple Nile
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Caddell Limited N.V.

February 11, 2019