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Temple Nile – Confiscated bonus winnings

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Temple Nile Casino Review.

Player's Complaint

I was playing at temple nile and was grinding out the wager i had and hit a big win on 1$ bet and decided to do a bonus hunt which ive seen streamers on twitch do. apparently bonus hunts is not allowed and i did not realize it was not okay to do on that site. I also decided to up the bet and was doing an 8 dollar bet and i was not aware of the 5$ limit while having a bonus balance. I only did 75 bets on 8$. but the casino confiscated all the money when i tried to cash out. i wouldnt have had a problem wiith this if i had won all the money on the bigger bets over 5$ but i won all my money on the bets between .30$ to 2$, infact i lost most of my money when i did raise the bet over 5$. I also grinded out the wager for 3 full days so to find out that they just took all the money away just like that after all the grind i went through just to take it out really made me mad. 1930$ is alot of money to me and in these times that money would help out so much. I was pretty devistated when they took the money away and didnt realize i did anything wrong. this is the kind of stuff where people get suicidal over.

Read the casino review

1 Response

ThePOGG
Sep 10, 2020

Hi gambajones - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to assist you in this instance. Temple Nile do have a clearly defined maximum bet term while playing with a bonus. If you have exceeded this during play the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.

Sorry we could not be of further help.

ThePOGG

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Agreement

gambajones consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Temple Nile
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Caddell Limited N.V.

September 10, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.