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The Grand Ivy – Casino Will Not Pay Out Win

Ruling

Resolved - The submitting player has become unresponsive to our request for further information. As such we assume they've resolved this issue on their own.

Read our The Grand Ivy Casino Review.

Player's Complaint

The casino is actually the Grand Ivy casino but it isn't on the list. I was chasing a number for quite some time and bed a total of £3,600. When I eventually hit the number with £100 on it, the credit didn't hit my account. I confirmed with the dealer which was Paris at 11:17 on 18/03/19 and her manager confirmed the win and told me to contact customer support. I have sent them screen shots of the number being called, my chat with the dealer and my betting history which all corresponds, however, they still refuse to pay!

Read the casino review

4 Responses

ThePOGG
Mar 21, 2019

Hi shannon1991 - welcome to ThePOGG.com!

Before we go any further I need you to confirm that you give your permission for us to share your information with the below named parties:

- The Grand Ivy Casino
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Imperium Network Solutions Limited

and for those parties to share your information with us.

Thanks,

ThePOGG

ThePOGG
Mar 29, 2019

Hi shannon1991,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Apr 02, 2019

Hi shannon1991,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
Apr 05, 2019

Hi shannon1991,

If we haven't heard from you by Friday the 12th of April I'll assume you've managed to resolve this issue without our intervention and close this complaint.

Thanks,

ThePOGG

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Agreement

shannon1991 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 007 Slots
  • Curacao eGaming

March 20, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.