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The Grand Ivy – Casino Will Not Pay Out Win


Resolved - The submitting player has become unresponsive to our request for further information. As such we assume they've resolved this issue on their own.

Read our The Grand Ivy Casino Review.

Player's Complaint

The casino is actually the Grand Ivy casino but it isn't on the list. I was chasing a number for quite some time and bed a total of £3,600. When I eventually hit the number with £100 on it, the credit didn't hit my account. I confirmed with the dealer which was Paris at 11:17 on 18/03/19 and her manager confirmed the win and told me to contact customer support. I have sent them screen shots of the number being called, my chat with the dealer and my betting history which all corresponds, however, they still refuse to pay!

Read the casino review

4 Responses

Mar 21, 2019

Hi shannon1991 - welcome to ThePOGG.com!

Before we go any further I need you to confirm that you give your permission for us to share your information with the below named parties:

- The Grand Ivy Casino
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Imperium Network Solutions Limited

and for those parties to share your information with us.



Mar 29, 2019

Hi shannon1991,

I'm following-up on the above?



Apr 02, 2019

Hi shannon1991,

I'm following-up on the above again?



Apr 05, 2019

Hi shannon1991,

If we haven't heard from you by Friday the 12th of April I'll assume you've managed to resolve this issue without our intervention and close this complaint.



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shannon1991 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 007 Slots
  • Curacao eGaming

March 20, 2019