The Phone Casino - Cash win paid as bonus
Resolved - The wagering requirement that the player has to complete is associated with the free spin bonus they received no the subsequent in game winnings.
The casino I needed to select is not available, which is 'The Phone Casino'. part of the small screen casinos group.
My dispute is I was playing on one of their own exclusive slot games "who spun it", which has a bonus game included but also offers a cash amount to the first player that gets all four ticks and it clearly states this is cash, not bonus or jackpot funds, I was lucky enough to be the first player with all four ticks with the highest stake of £2 which gave me the £500 cash amount, I did get credited 500 but they are saying it's bonus money and needs wagering x200 before this can be withdrew but by the information from the game I was led to believe that it was has it states cash and not bonus. However the casino have not been very helpful with this and haven't gave me any relevant info to which I understand they have only referred to the terms and conditions of their bonus policy and cannot accept it states cash. But also with regards this I'm aware of at least two other occasions where this has been won and after being disputed was paid out in cash has stated in the game, can you please advise further thank you.
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