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The Sun Vegas - didnt pay me £1000 withdrawal

Ruling

Found for the Player - The Sun Vegas has informed us that they will not cooperate with this service to manage player complaints.

Read our The Sun Vegas Casino Review.

Player's Complaint

Hello i had account in www.thesunvegas.co.uk and win there £1000 and they closed my account theyv explained i had more than 1 acount thats why they close it and i never recived my withdrawal £1000 which i win there they close it when i was wining and withdrawing it £1000 do u think u can help me? I offered them i will close the anothers account and if theyre can reopen my account but they said no.. Please can u help me ? Its chrismas and i need this money/.

Read the casino review

5 Responses

User icon
thepogg
December 13, 2022

Hi robertsety - welcome to ThePOGG.com!

Have you opened more than one account with the operator?

Thanks,

ThePOGG

User icon
thepogg
December 24, 2022

Hi robertsety,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
December 29, 2022

Hi robertsety,

If we haven't heard from you by Friday the 13th of January we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
robertsety
January 3, 2023

yeah i did open more acount it was my cousins aswell

User icon
thepogg
January 7, 2023

Hi robertsety,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operator’s ADR, IBAS.

Sorry we could not be of further help.

ThePOGG

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Agreement

robertsety consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • The Sun Vegas
  • United Kingdom Gambling Commission
  • Alderney Gambling Control Commission
  • News Group Newspapers Limited

December 10, 2022

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