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The Virtual Casino – Delayed payment

Ruling

Found for the Player - Despite our repeated efforts to discuss this issue with The Virtual Casino we have been unable to obtain any relevant response.

Read our The Virtual Casino Review.

Player's Complaint

Hello,

I have a withdrawal pending since September 27th. I have chatted with them many times, they make promises that I will get paid but nothing happens. I gave them all the requested documents.

If you can help me, it would be greatly appreciated.

Read the casino review

4 Responses

ThePOGG
Jan 25, 2019

Hi dancashflow - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator who is Blacklisted with this service, is well known for this type of issue and who regularly take many months to resolve even basic issues. We will try to contact the operator on your behalf but you should expect this to be a very drawn out process.

Thanks,

ThePOGG

Dancashflow
Jan 25, 2019

Hi ThePOGG,

No matter what result you get, your help is greatly appreciated.

I am French speaking and I use the Google translator because my English is not very good.

I regret so much to have chosen this casino to play. I have been playing online since 2014, mainly on CR Casino.

I wanted to try new casinos and of course, their bonus made me fall into their trap.

I am a player who bet between $ 3 and $ 12 per turn so a gain of $ 2,000 less the bonus that is not cashable, it is really little for the trouble that it brings me.

You will make me your recommendations, you must surely know the best casino.

Regards,

ThePOGG
Feb 22, 2019

Hi Dancashflow,

Sadly after a very extended time period trying to chase this operator to address this, amongst many other, issues our lines of communication have broken down effectively entirely.

At this juncture I have no reasonable expectation of being able to help you further.

Sorry!

ThePOGG

Dancashflow
Feb 23, 2019

No problem. I will try to report this case to interpol as an economic crime. But I have no idea if interpol intervenes in this type of fraud.

Thank you for trying.

Regards,

[EDIT]

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Agreement

dancashflow consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • The Virtual Casino

January 25, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.