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Thebes – Payout

Ruling

Resolved - Thebes Casino inform us that this issue has been resolved and the as the player is non-responsive to our request for updates we assume they're happy.

Read our Thebes Casino Review.

Player's Complaint

Been a month and 4 times to with drawl. Uploaded updated documents and Id twice with confirmation still no payout keep saying I need to upload documents and I'd and the email address for support and accounting won't respond and chat [did not help me]

Read the casino review

4 Responses

ThePOGG
May 20, 2019

Hi brooksy - welcome to ThePOGG.com!

I'll approach the operator and see what we can find out for you but in future please keep your language appropriate to polite interactions or accurate when representing what other parties have said.

Thanks,

ThePOGG

ThePOGG
Jul 19, 2019

Hi brooksy,

Apologies for the delayed response. We experienced a breakdown in communication lines with this operator that has now been resolved.

Thebes Casino inform us that this payment should have been received before the end of May. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
Jul 26, 2019

Hi brooksy,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Aug 02, 2019

Hi brooksy,

If we haven't heard from you by Friday the 9th of August I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

brooksy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Thebes
  • Curacao eGaming
  • Fifth Street

May 18, 2019